c.4.1.2 real-time communication
Chat, call, and connect instantly. Explore the world of VoIP, video conferencing, and instant messaging to collaborate with teams across the globe in real-time.
Sometimes an email is just too slow. Real-time Communication is all about the "now." We explore technologies like VoIP (Voice over IP) that let you make phone calls over the internet and video conferencing tools that put you in the same room as people halfway across the world. You’ll learn the etiquette of instant messaging (IM) for quick-fire questions and how to manage your "status" so you don't get bombarded with messages when you're trying to focus. It’s how modern teams stay in sync.
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This strand equips educators with the framework to guide students from basic supervised participation in video calls to the advanced administration of enterprise-level Unified Communications platforms. The progression focuses on developing both the technical fluency required to manage network protocols and the professional etiquette needed to facilitate effective, secure, and collaborative real-time digital environments.
Last modified: March 19th, 2026
